Privacy Policy

Last updated: 17/12/2025

Introduction

At Velora GmbH, we’re committed to protecting your privacy and keeping your personal information safe. This policy explains what data we collect, how we use it, and the rights you have over your information.

This policy applies to:

  • Visitors browsing our website
  • Customers purchasing our products
  • Business partners and distributors
  • Anyone contacting Velora GmbH through forms, email, or phone

Our Values

We believe in transparency, trust, and responsible data handling. We collect only what we need to serve you better and never sell your information to third parties.

Why We Process Your Information

We process your data to:

  • Provide and deliver our products
  • Respond to inquiries and customer support requests
  • Improve our website and services
  • Process payments and manage orders
  • Send updates, offers, or newsletters (only if you opt in)
  • Comply with legal and regulatory requirements

Information We Collect

Depending on how you use our website, we may collect:

A. Information you provide to us
  • Name, email, phone number
  • Shipping and billing address
  • Payment details (processed securely by our payment provider)
  • Messages sent through contact forms
B. Information collected automatically
  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent
  • Cookies and tracking data

Your Rights Over Your Information

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Ask us to delete your data
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, contact us at info@veloragmbh.de

Where We Store & Share Your Information

We may share your data with trusted partners who help us operate our business, such as:

  • Payment processors
  • Shipping and logistics companies
  • IT and analytics service providers

We do not sell your personal information to third parties. All partners follow strict data protection requirements.

How Long We Keep Your Information

We retain your information only as long as necessary:

  • Order information: typically 5 years (legal requirement)
  • Contact form messages: up to 12 months
  • Analytics data: up to 24 months

You can ask us to delete your information at any time.

Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Understand how visitors use the site

You can disable cookies through your browser at any time.

Third-Party Services

Our website may include services from third parties such as:

  • Google Analytics
  • Payment gateways
  • Embedded social media content

These providers may collect their own data according to their privacy policies.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

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